Rating a product
You can rate a product once the order has been completed. Returned, refunded, or canceled orders are not eligible for rating. To rate a product, select To Rate via the Me tab on the Airsoko App > Select Rate > Rate using the stars (5 stars being the highest) > Add Photo and/or Add Video > Write a review > Submit.
Rating Product Quality
Rate the Product Quality using the stars (5 stars being the highest) > Add Photo and/or Add Video > Write a review.
Reviewing a product
There are 3 elements of a product review:
Text
Photo (up to 5 per review)
Video (1 per review, between 3 to 60 seconds)
When leaving a review, you should:
- Use respectful language.
- Write a truthful review based on your experience (e.g., whether the item received has met expectations and how well the item received matches the product description on the listing).
- Showcase the product from different angles using photos/videos to help give others a clearer visual representation of the product in real life. You can take a photo or video directly via the Airsoko app, or upload them from your device.
You should not:
- Give irrelevant feedback that is not about the product, Seller’s service, or delivery service.
- Use excessive/repeated emojis, words, or characters, which is considered spam.
- Use language or photos/videos that are offensive.
- Upload photos/videos that are irrelevant to the product, Seller’s service, or delivery service (e.g., blacked-out photos/videos and photos/videos that do not show the product)
⚠️ Note
Reviews that do not adhere to the product review guidelines above will be removed by Airsoko and any Airsoko Coins awarded will be withdrawn.
No extra coins will be awarded for edited reviews.
Coin rewards will vary depending on review quality and item reviewed. Final decision is up to Airsoko's discretion.